When We Are Closed

If you urgently need medical help or advice (but it is not a life-threatening situation) when Brondesbury Medical Centre is closed you should:

Dial 111. Calls to this number are free of charge to both landlines and mobiles.


If you have difficulty communication or hearing

Dial Text phone: 18001 111 (more information can be found here on the signhealth website)

On the rare occasion when we close the telephone lines during the day (Monday – Friday 8am – 6.30pm) for staff training please telephone Care UK 020 7388 5800

If you have an urgent medical problem that cannot wait but is not an emergency, you can be seen at an Urgent Care Center. If we are open please do not go to an Urgent Care Center without contacting us first and speaking with the Duty Doctor.

There are many urgent medical problems that we are able to help you with on the same day – even if you do not have an appointment booked or there are no appointments available.

NHS 111 and the out-of-hours GP Service does not currently have access to your medical records and so any important information such as current medication, any medical conditions or allergies must be explained to them.


Extreme Emergencies

In case of extreme urgency, e.g. suspected heart attacks, severe shortness of breath, acute abdominal pains or suspected broken bones, you may be advised by doctors to call an ambulance or to go directly to a casualty department.

For such emergencies it is appropriate to dial 999


Contacting 999 if you have a speech or hearing impairment

If you are deaf, hard of hearing or speech-impaired you can contact 999 by texting from your mobile. This facility is available in any type of emergency and is for people who can’t use the standard 999 voice or the RNID’s text relay services.


Register to use the text service

You must register your mobile phone on the emergencySMS website to be able to use the text service.

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