Use our eConsult online portal to self-check your symptoms and receive medical advice 24/7.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP, or get help from the Minor Ailments Scheme.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Please help us
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list. If you are late for your appointment you may not be seen.
Appointments
Extended Hours surgeries
Extended Hours surgeries Monday to Thursday 7.30-8am and 6.30-7pm, and some Saturdays. Bookable online or via reception in the usual way.
Routine
You can book a routine appointment to see a doctor from 2-14 days in advance. Please try and allow sufficient time when booking routine appointments, as it is better to see the same doctor regularly if you can.
If you feel your problem cannot wait this long you will need to discuss why with a doctor. The receptionist will take a telephone number and the doctor will contact you within 1-2 hours. Once the doctor has spoken to you they will advise you on when you should be seen if appropriate.
Urgent
Contact the surgery by telephone and explain that you would like to speak to a doctor that day.
If you do not feel it can wait you will need to explain why to the receptionist. You will also need to have a telephone number we can contact you on.
Please avoid coming down to the surgery unless you have an appointment. It is better to contact us by phone.
Patient Partner
You can now book, cancel and check your own appointments any time night and day! You will need to provide your date of birth and telephone number to access this service. Please ensure your telephone number is up to date with the surgery.
Same day appointments
Please note that same-day appointments, appointments for special clinics (e.g. diabetic clinic, baby clinic) and appointments with our nurses and other healthcare workers are reserved for patients to book in person or by telephone. It is also important to note that some appointments will require a double appointment – call reception to check if you are unsure. If you are unable to make an appointment online, please call or drop in to check if there are any alternative appointments. A guide to our internet services is available for collection from reception.
Additional information
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.